SOS-Staff
Free, open-source support-ticket plugin for Paper with a full bidirectional Discord bridge - in-game ticket creation, live chat relay, and staff…
⬇ Download on ModrinthSOS-Staff
Free, open-source support-ticket management for Paper, with a full bidirectional Discord bridge.
Players open tickets in-game. Staff manage them from Discord. Live chat relays both ways for as long as the ticket stays open - no server-hopping between Minecraft and Discord to get help.
Features
- Two creation flows - a preset list of common issues, free-form text (anvil GUI or chat), or both, configurable globally and per category.
- Anti-spam - a configurable cap on open tickets per player and a cooldown after closing one.
- Bidirectional live chat - a player's in-game messages relay instantly to their ticket's Discord channel via webhook (their skin, their name), and staff replies relay back in-game.
- One Discord channel per ticket, in a dedicated category, with claim/close/reopen/priority/ transcript/ping buttons and fully configurable, permission-gated action buttons (heal, feed, force-reconnect, teleport, freeze, or any raw command).
- In-game admin panel (
/sostaff panel) - a paginated, filterable ticket list with player heads, status-colored wool, and click-to-teleport-and-attach-chat. - Five shipped languages at parity: English, French, Spanish, Russian, German - falling back to English for any missing key.
- Hot reload (
/sostaff reload) - config, language files, and the Discord connection, without ever disrupting a ticket already open. - GDPR tooling -
/sostaff gdpr erase <player>and configurable transcript retention. - A public API and Bukkit events for other plugins to read, create, and react to tickets.
- Soft-depend integrations - PlaceholderAPI, LuckPerms, Vault.
- Folia-safe throughout: no blocking calls on the main or a region thread, and no direct Bukkit access from a Discord callback thread.
Requirements
Paper (or a fork such as Purpur/DivineMC) 26.2 or newer - which itself requires Java 25 to run. A Discord bot application of your own (free, five minutes to set up - see the wiki).
Links
License
GPL-3.0 - 100% free and open source. No license keys, activation, or premium tiers exist or are planned.
- Edition: Minecraft Java
- File type: .jar
- Minecraft versions listed: 1.20, 1.20.6, 1.21
- How to install: Install the matching mod loader (Forge, Fabric or NeoForge) for your Minecraft version. → Download the .jar. → Put it in the .minecraft/mods folder and launch that loader profile.
- Where to get it: Opens on Modrinth — not every file is mirrored on our own servers.
Install steps are the general flow for this file type — How to install Minecraft Java mods & modpacks walks through it step by step.
- Ships as SOS-Staff.jar — drop this file into the mods folder
- Download size: 30.4 MB
- Download link checked 2 Oct 2026 — working
These come from our own check of the pack file, not from the source page.